Return Policy
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
How long do I have to return? Do I need to pay for the shipping?
1. We gladly accept returns within 7 days of receipt for most items in new condition.
2.Shipping is free on your 1st return for any order. For any additional returns from the same order,a 20 MYR fee will be deducted from your refund for each return. (See "How do I make a return?" section for details)
3. If you choose Self-Sending to return your parcel, you’re responsible for the return shipping costs.
How do I make a return?
(1)If you choose Parcel Shop to return your parcel
1. Sign into your MISS MOKA account.
2. Find the order in My Orders , click the "Return Item" button.
3. Select the item(s) you would like to return, indicate the reason, and submit.
4. Please prepare the return items and pack them carefully, then wait for the delivery man to pick up the parcel.
(2)If you choose Self-Sending to return your parcel
1. Sign into your MISS MOKA account.
2. Find the order in My Orders , click the "Return Item" button.
3. Select the item(s) you would like to return, indicate the reason, then submit.
4. Select the return method and refund method, then please pack the item(s) to be returned with the original packaging.
5. Please choose your own logistics company at your cost and mail the package.
How do I find the return label I generated?
Find the returned order in "My Orders" → Click "Order Details" → Click "Return & Refund Record" in the top right corner → Click "Details" to view.
Can I still return items if they are worn, damaged, or have the tags removed?
1. Items must be returned unworn, unwashed, undamaged, and with all original tags attached.
2.The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty and accessories (except scarves, bags, and mermaid blankets).We cannot offer refunds on cosmetic if the hygiene seal has been broken.
3. Items with non-returnable marks and free gifts cannot be returned.
Important Notice:
1. Please do not send your return to the address on your package. This is not the return address and will affect processing your return.
double check your returns before shipping them out. We will not be held responsible for the return of non-MISS MOKA products.
3. If you receive a damaged/defective item, please contact MISS MOKA Customer Service within 24 hours of receipt.
How will I get my refund?
Your request will be processed within 5 business days after we receive your return. The refund will be issued to your MISS MOKA Points or the original payment account, as per your request.
Note: The original shipping fee and shipping guarantee are non-refundable.
NOTE: If you have any issues with your return, you must contact Customer Support within 7 days after your order was first placed.